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For years lean principles have been going through the back of my mind. Every once and again I would come upon a Lean tool and use it. Eliminate a waste of some kind. Since I have set out far more consistently on my lean journey, some two years ago, I have found out about some very fundamental values which I have become passionate about to spread.
Guilt instead of improvement
I truly believe no one gets up in the morning to make a mess of his or her business day. Deming (our PDCA-founding father) said: a bad system will defeat a good person every time. Apart from the one off exception I do believe that is ever so true. When thing go wrong I therefore consciously only try to ask WHY as opposed to WHO (unless I need to find out who to ask WHY). I have found that that is quite a fundamental change in healthcare.